“Each year many of the best residential contractors in the industry apply for this award, and share their unique business practices that make them so successful,” said Paul T. Stalknecht, ACCA president and CEO. “It is always a difficult decision for our panel of judges to choose who they consider the ‘best of the best’ from the group. This year’s winner, Magic Touch Mechanical, is an extremely deserving company that truly exemplifies the qualities that all of the best companies in the industry share.”
Magic Touch will be presented with the award on Feb. 27 at the opening general session of ACCA 2013 in Orlando, Fla.
According to ACCA, over the past 15 years, Magic Touch has grown to be a leader in its market by focusing on “doing the right thing” by its customers. The contractor focuses on educating customers and providing a range of options that allows the customer to make a decision about what work needs to be done now, what can be done later, and what doesn’t need to be done. The company is a believer in the whole-home approach to provide customers with the best comfort possible.
Magic Touch has connected with customers through investment in social media and review sites. The company is active on both Twitter and Facebook, sharing company information, updates, and tips. The contractor also encourages customers to post reviews on sites such as Angie’s List and Kudzu, and follows up with those customers who do so.
“To be named Residential Contractor of the Year out of all of the best contractors in the nation is the equivalent of being a gold medalist at the Olympics,” said Rich Morgan, president of Magic Touch. “It’s probably pretty easy for an Olympic athlete to win an award in his or her event when up against a lesser athlete; it’s a whole other achievement when pitted against the finest athletes in the world. For that reason, winning this award is Magic Touch’s gold medal.”
Publication date: 2/4/2013