ST. PAUL, Minn. — To help field service businesses build a strong team, HindSite Software, a provider of field service software, has released a free eBook,6 Rules for an Awesome Service Department. In it HindSite’s president and founder, David Crary, discusses six things a field staff can do to improve service, and by extension, the business.

When he owned a field service business, Crary said, “I realized how important it is to have professional, competent, and customer-focused field technicians. I wrote this eBook to help other field service businesses learn what I learned.”

According to HindSite, each chapter in the book examines a simple way field service techs can deliver exceptional customer service and make a great impression. In addition, each chapter ends with an actionable recommendation field service businesses can institute to improve their service department.

Crary said, “Our goal is to help small field service businesses grow and become more profitable. Field service software like HindSite is part of the equation, but business owners also need to focus on ensuring their field technicians deliver service that wows their customers. This eBook can help get them thinking of ways to improve their current processes.”

To download the eBook, go to

Publication date: 11/05/2012