What could help distributors raise the bar on customer service and satisfaction? Information about the inner workings of their companies as well as having a transparent, real-time view into their processes could help, but how does a distributor achieve these things?
HVAC contractors and distributors have a special business relationship. As with any relationship, external circumstances have changed some of the relationship dynamics. What is it that contractors are looking for from their distributors and how are the distributors responding?
With the growing acceptance of social media in business, many of the social debates have shifted from if an HVAC contractor should employ social media to how to govern its use. Enter social media policies. These policies can help protect contractors and their companies from libelous or malevolent online conduct from employees.