Articles by Angela D. Harris

Outsourcing Invoices Saves Distributor Money

April 15, 2013
Many consider good customer service to be a key success principle for HVACR distributors. Customer service, however, isn’t found only in a kind attitude and a free coffee. Often it can be found in innovative solutions for daily undertakings.


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Hydronics Trends: Whole-System Comfort

March 4, 2013

The application of wet heat technology has expanded over the years and new technologies that improve control and efficiencies are pushing this industry sector further ahead. 


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Process Improvements Influence Bottom Line

February 11, 2013

Moving product from manufacturer to contractor simplifies the definition of wholesale distribution. What it doesn’t account for are the multiple processes that distributors employ to effectively accomplish product movement and customer satisfaction; all while endeavoring to make a profit.


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Shooting Online Video for Beginners

A Simple Guide for Turning Contractors into Videographers
February 4, 2013

The evolution of communication has brought the HVACR industry to the doorstep of video production. For some, this is a welcome step, but for others the thought of producing effective videos inspires a cold sweat.


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Technician Promoted through Hard Work

January 28, 2013

When Pete Smith started working for Current Mechanical he had no idea that one day he would become vice president of service. Smith, who started as an entry-level technician, now holds complete responsibility of the company’s service group.


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Dallas Contractor Breathes Life Into Dying Business

January 28, 2013

In the past several years, Kahn Mechanical has taken on more public work and worship facilities — two areas Ann Kahn noted they wouldn’t have even considered in the company’s early history, but has since acknowledged that both were well worth the effort.


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Customer Service and Family Are King

Contractor Transforms Career, Business
January 28, 2013

Mike Cottle sets a high standard of business at Cole Services in Garden Grove, Calif. His dedication to the trades began right after high school, when he entered trade school to be a plumber. Over the course of the next 13 years, Cottle spent his time honing his skills, learning HVAC, and working for local service-and-repair companies.


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Construction Recovery Predicted for 2013

January 3, 2013
The final construction numbers for 2012 aren’t all tabulated yet, but the Associated Builders and Contractors Inc. (ABC) is making predictions about what some sectors of the construction market will look like in 2013. Nonresidential construction is predicted to expand by 5.2 percent next year.


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Mobile Apps for HVAC

December 24, 2012
Contractors could consider each app as a specific tool in their electronic tool belt. To help you in your electronic tool gathering, The NEWS has compiled a sampling of some of the manufacturer apps currently available for contractors that can be used in their business or as an added value to their customers.


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3-D Simulation Software Trains Techs

Virtual Program Assists in Troubleshooting and Repair
December 24, 2012
Interplay Energy develops 3-D interactive simulation training and testing applications. The company was approached about developing a companion program for the HVACR textbook, Refrigeration & Air Conditioning Technology. The end result is the new Delmar Online Training Simulation: HVAC from Interplay Energy.


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2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

Kyle Gargaro, editor-in-chief of The NEWS, hosted the 2014 ACCA CEO Forum. At the event, six well-known, highly respected company executives, Gary Michel, Ingersoll Rand/Trane; Chris Nelson, Carrier Corp.; Chris Peel, Rheem Mfg. Co.; Rod Rushing, Johnson Controls; Brent Schroeder, Emerson Climate Technologies; and Doug Young, Lennox; provided individual industry outlooks and fielded questions directly from attending contractors. Listen to the entire event on the NEWSMakers podcast. Posted on April 14.

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