Articles by Angela D. Harris

Tool Bag Choice Can Affect Image

November 5, 2012
Despite understanding that technician images and customer perceptions are important, contractors don’t usually specify how their technicians organize their tools. That leaves the organization conundrum up to the technician. 

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Contractor Spreads Wings as Leader

November 5, 2012
Engineers design and contractors build. Fusing the best of both worlds is Jonathan F. Lazarus, founder, owner, and president of Eagle Air Conditioning Inc., a White Plains, N.Y.-based commercial HVAC contractor.

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Local Regulations Change Business

November 5, 2012
NYC is regulating the use of Bioheat for home heating oil.
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Transform Yourself into a Social Media Superstar

October 8, 2012
Although there is no exact formula for social media stardom, it is important that contractors remember to balance the promotional side of their business with the personal side.

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Making a Case for Mobile Technology

Consultant Discusses Why Distributors Should Consider MEAP
October 1, 2012
What could help distributors raise the bar on customer service and satisfaction? Information about the inner workings of their companies as well as having a transparent, real-time view into their processes could help, but how does a distributor achieve these things?  

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Distributors Navigate Business Change

Contractors Discuss Their Distributor Relationships
October 1, 2012
HVAC contractors and distributors have a special business relationship. As with any relationship, external circumstances have changed some of the relationship dynamics. What is it that contractors are looking for from their distributors and how are the distributors responding?

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Virtual Sales Event Makes Company History

Jackson Systems Pushes Social Envelope, Promotes New Product
October 1, 2012
Online sales took a new turn for Jackson Systems LLC last month as the company conducted its first-ever virtual sales event on Facebook. How did it turn out and what has it done for the company?

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Facility Celebrates 110 Years of A/C

Carrier Indianapolis Unveils New Customer Center
October 1, 2012
How did Carrier celebrate the 110th anniversary of the invention of modern air conditioning? What does the company’s new facility look like?

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Distributor Advances to Meet the Times

Calverley Supply Co. Then and Now
October 1, 2012
The 38-year-old company, Calverley Supply Co. is run by the Calverley brothers and as they adapt to new business demands they don’t forget their roots.

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Yahoo to Issue Smartphones, Blackberry Excluded

September 19, 2012
Yahoo! CEO, Marissa Mayer, has decided to provide every Yahoo! employee in the United States with a smartphone. Which major brand didn’t make the approved device list? 

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2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.


NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

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