Articles by Angela D. Harris

Insight from an Oil Change

February 27, 2012


\Whether it’s an oil change or a no-heat call, service providers need to consider the customer’s reaction to the price.

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Get Comfort Feedback

February 10, 2012

What is the business of HVAC? The answer to that question has evolved over the years, but comfort should still matter.

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Contractors Find Success with Energy Audits

Overcoming Energy Service Hurdles Helps Expand Profits
January 30, 2012
Are energy audits worth it? That is a question that both HVAC contractors and consumers are beginning to ask themselves more often. The increasing costs of energy and the energy-saving message of federal and local governments are trickling into boardrooms and dining rooms across the nation.

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Industry Indicators for 2012 Are Uncertain, but Hopeful

January 23, 2012
How did the economy fare in 2011? What will it do in 2012? These questions are tricky to answer, but as contractors prepare their business strategies for the coming year, many are looking to numbers and forecasts for direction.

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Invest in Strategy, Innovation, Relevance

January 16, 2012
As the HVAC industry gears up for the International Air-Conditioning, Heating, Refrigerating Exposition (AHR Expo) next week, another annual trade show worth mentioning has come and gone — the 2012 International Consumer Electronics Show (CES). Why mention CES? There are two reasons — Nest and relevance.

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Conservation Isn't Hokum? Prove It

December 23, 2011
It may be prudent for contractors to come up with a way to prove to their customers that the financial and environmental conservation techniques being employed are actually successful.
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2011 NEWSmaker: Crumpton Swings Social Media Machete

December 19, 2011
Without confidence in return on investments, many of the HVACR industry dabbled in the social and electronic realm; but most did not embrace the concept of speaking to the masses. Greg Crumpton did; and that’s what makes him a 2011 NEWSmaker.

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Ask Better Questions, Buy Better Technology

November 30, 2011

When it comes time to purchase new technology, it is possible that you might be asking the wrong questions. Too often, people and companies purchase items with the hopes that the device will solve all their problems, last for a lifetime, and “bring balance to the force.”

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God Save the Old Guys

November 28, 2011
Regis Philbin retired. Who’s the next Regis? It really doesn’t matter. The bottom line is that this man’s experience, wisdom, and expertise go with him and the young buck they will likely replace him with has a lot to learn. Sadly, this replacement of the older generation with younger counterparts seems to be happening at a quicker rate than in the past.

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Manufacturers Continue VRF Advancement

Products and Applications in the HVAC Market
November 21, 2011
Variable refrigerant flow (VRF) technology made its way into the U.S. market awhile back. As it grows in popularity, manufacturers continue to create innovative equipment and expand possible applications. The following items are a sampling of products and applications in the VRF market.

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Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.


NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

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2014 April 21

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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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