Extra Edition

Navigate The River Of Paperwork With A Record Retention Policy

January 21, 2005
Maybe you think your company is drowning in a river of old paperwork. The more you shred or toss, the better, right? Actually, no. Think twice before you chuck overboard those 20-year-old workers' compensation policies or defunct contracts.
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Btu Buddy 22: Finding Excess Heat Exchanger Scale

January 20, 2005
In this edition of the Btu Buddy series, Bob goes on a no heat call and finds some large pieces of scale laying on a burner surface. Btu Buddy notes there are several possibilities for excess heat exchanger scale and helps Bob pinpoint the source.
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Heat Pump Electrical Component Checks

January 9, 2005
In performing service and troubleshooting on heat pump systems, there are various electrical components to be checked. This article provides information to aid in inspecting and servicing these components.
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Hot Topics, Cool Solutions 11: Selling Add-Ons, And More

January 9, 2005
I stress the importance of trying to make add-on sales that are in the customer's best interest. But my techs seem unmotivated and I end up frustrated and struggling to make ends meet. What do I need to do differently?
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Operations & Maintenance Focus Lowers Cost, Increases Efficiency

January 9, 2005
There are numerous measures that may improve fuel-use efficiency and reduce energy consumption - and the accompanying cost. The office of Federal Energy Management Programs offers the tips here for federal facilities, but they are also applicable to commercial facilities as well.
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Effective ‘Customer Care' Call Handing Procedures

December 23, 2004
Today our customers/clients expect their service provider to deliver good customer service. In most cases good customer service translates into responsiveness. Here is a list of customer call procedures that should be followed.
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Protecting Small Hydronic Systems In The Winter

December 23, 2004
In the fall and winter, Bell & Gossett gets many questions about protecting small residential hydronic heating systems. They cluster around two topics: (1) Adding antifreeze to provide corrosion and freeze protection and (2) Laying up the system before an extended winter vacation.
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Btu Buddy 21: A Problem Of House Windows Sweating

December 23, 2004
In this installment of the Btu Buddy series, Bob goes on a heating service call where all the windows in the house are sweating. Btu Buddy assists in investigating to find the cause.
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Be The Contractor Of Choice: Provide A Quality Installation

December 11, 2004
A quality installation is an investment that can enhance your customer's comfort while saving them money over the life of their system. The federal government's Energy Star program provides the recommendations here to show that you are a quality contractor.
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Hot Topics, Cool Solutions 10: End Of The Month Blues, And More

December 11, 2004
I buy a motor for $30 and I sell it for $100. So how come at the end of the month I didn't make any money?
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2014 ACI Home Performance Conference

The 2014 ACI National Home Performance Conference & Trade Show was held in Detroit.

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NEWSMakers: Michael Willburn

Michael Willburn, president, Infloor Heating Systems, joins the program to discuss his company, radiant heating, industry trends, and whether contractors are becoming more interested in radiant heating. Posted on July 11.

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2014 National Plumbing & HVAC Estimator

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