Extra Edition

Operations & Maintenance Focus Lowers Cost, Increases Efficiency

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There are numerous measures that may improve fuel-use efficiency and reduce energy consumption - and the accompanying cost. The office of Federal Energy Management Programs offers the tips here for federal facilities, but they are also applicable to commercial facilities as well.
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Effective ‘Customer Care' Call Handing Procedures

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Today our customers/clients expect their service provider to deliver good customer service. In most cases good customer service translates into responsiveness. Here is a list of customer call procedures that should be followed.
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Protecting Small Hydronic Systems In The Winter

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In the fall and winter, Bell & Gossett gets many questions about protecting small residential hydronic heating systems. They cluster around two topics: (1) Adding antifreeze to provide corrosion and freeze protection and (2) Laying up the system before an extended winter vacation.
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Btu Buddy 21: A Problem Of House Windows Sweating

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In this installment of the Btu Buddy series, Bob goes on a heating service call where all the windows in the house are sweating. Btu Buddy assists in investigating to find the cause.
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Be The Contractor Of Choice: Provide A Quality Installation

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A quality installation is an investment that can enhance your customer's comfort while saving them money over the life of their system. The federal government's Energy Star program provides the recommendations here to show that you are a quality contractor.
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Hot Topics, Cool Solutions 10: End Of The Month Blues, And More

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I buy a motor for $30 and I sell it for $100. So how come at the end of the month I didn't make any money?
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Ten Dumb Things Smart People Do When Testing Electricity

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The pressures of getting a job done on time or getting a piece of equipment back on-line quickly can result in mistakes by even seasoned technicians. This article provides a reminder of what not to do when taking electrical measurements.
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Strengthen Customer Loyalty With Market Research

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Customer loyalty is in jeopardy every time a prospect or customer comes into contact with a company. Each contact is an opportunity to strengthen - or weaken - customer loyalty. Market research can help make sure you meet customer expectations.
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Using The P-T Card As A Service Tool

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The purpose of this article is to demonstrate the proper use of the pressure-temperature relationship, and to illustrate how it can be used to thoroughly analyze a refrigeration or air conditioning system.
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Maximizing Chiller Efficiency

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Chillers are the single largest energy-using component in most facilities and can typically consume over 50 percent of the electrical usage. This article details steps that can be taken to help maximize chiller efficiency.
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2014 Energy Efficiency Forum

Highlights from the 25th annual Energy Efficiency Forum in Washington, D.C.

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NEWSMakers: Mark Satterfield

Mark Satterfield, founder and CEO of Gentle Rain Marketing Inc. and author of “The One Week Marketing Plan” talks about his book and the importance of HVAC blogging. Posted on Sept. 19.

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2014 September 15

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Venting R-22

The NEWS reported that a man received prison time for venting R-22. Should EPA step up enforcement?
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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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