Extra Edition

Hot Topics, Cool Solutions 1: Hiring Your Kids, And More

March 5, 2004
My twenty-something children are ready to enter the business and there is resentment on the part of some existing management and employees. Any suggestions on how to bring them onboard without a mutiny?
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Vanity Phone Numbers Increase Recognition For Contractors

February 26, 2004
Vanity phone numbers allow a firm to create a unique image, which results in recognition, remembrance, and recall by the consumer to help bring in more profits, according to VantagePoint, a company that provides vanity phone numbers to HVAC businesses.
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Sharing Sales And Management Tips

February 21, 2004
BSI, a major contractor member peer-networking group, recently introduced a newsletter called The HVAC Connection to help educate and train HVAC sales and operations professionals. Here are some sales and management tips from the initial issue.
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Indications Without Insight Aren't Really Indications At All

February 21, 2004
Moisture indicators on HVACR systems have been billed as critical early-warning components in the fight to cut the long-term effects of water damage and reduce repair and maintenance costs. But do they truly live up to their billing?
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Btu Buddy 11: Handling An Over-Fired Boiler

February 21, 2004
In this installment of the series, Bob is called to do a tuneup on an oil boiler. When he starts it up, he finds too much heat is going up the flue. Btu Buddy helps him in narrowing down a solution.
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Is Avoiding A Callback Worth 10 Minutes Of Your Time?

February 7, 2004
Spending as little as 10 minutes discussing proper humidifier operation and troubleshooting tips with the homeowner at the time of installation could eliminate future callbacks.
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A Techs' Eye View Of Good Service

February 7, 2004
Most techs are so fearful about getting a no regarding recommemded additional work, they don't bother to write things down and don't explain the facts to the customer. Not telling customers what they need is not good service.
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Compressor Reliability

February 7, 2004
The heart of both an electric refrigerator and an air conditioner is the compressor, its most costly component. No other electromechanical device comes close to the reliability of the semi-hermetic or fully hermetic compressor.
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Btu Buddy 10: Working With A Gas Furnace That Is Down Drafting

January 23, 2004
In this edition of the Btu Buddy series, Bob encounters a furnace that is not drafting like it should. Btu Buddy helps him determine the problem and make recommendations to the homeowner.
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An Overview Of Building Diagnostics

January 23, 2004
Building diagnostics is a practical methodology that enables HVAC professionals to verify and document to customers that installed systems are meeting defined performance criteria, or, if the criteria are not being met, to indicate that interventions are needed to regain performance.
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