Extra Edition

Hot Topics, Cool Solutions 11: Selling Add-Ons, And More

January 9, 2005
I stress the importance of trying to make add-on sales that are in the customer's best interest. But my techs seem unmotivated and I end up frustrated and struggling to make ends meet. What do I need to do differently?
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Operations & Maintenance Focus Lowers Cost, Increases Efficiency

January 9, 2005
There are numerous measures that may improve fuel-use efficiency and reduce energy consumption - and the accompanying cost. The office of Federal Energy Management Programs offers the tips here for federal facilities, but they are also applicable to commercial facilities as well.
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Effective ‘Customer Care' Call Handing Procedures

December 23, 2004
Today our customers/clients expect their service provider to deliver good customer service. In most cases good customer service translates into responsiveness. Here is a list of customer call procedures that should be followed.
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Protecting Small Hydronic Systems In The Winter

December 23, 2004
In the fall and winter, Bell & Gossett gets many questions about protecting small residential hydronic heating systems. They cluster around two topics: (1) Adding antifreeze to provide corrosion and freeze protection and (2) Laying up the system before an extended winter vacation.
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Btu Buddy 21: A Problem Of House Windows Sweating

December 23, 2004
In this installment of the Btu Buddy series, Bob goes on a heating service call where all the windows in the house are sweating. Btu Buddy assists in investigating to find the cause.
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Be The Contractor Of Choice: Provide A Quality Installation

December 11, 2004
A quality installation is an investment that can enhance your customer's comfort while saving them money over the life of their system. The federal government's Energy Star program provides the recommendations here to show that you are a quality contractor.
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Hot Topics, Cool Solutions 10: End Of The Month Blues, And More

December 11, 2004
I buy a motor for $30 and I sell it for $100. So how come at the end of the month I didn't make any money?
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Ten Dumb Things Smart People Do When Testing Electricity

December 11, 2004
The pressures of getting a job done on time or getting a piece of equipment back on-line quickly can result in mistakes by even seasoned technicians. This article provides a reminder of what not to do when taking electrical measurements.
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Strengthen Customer Loyalty With Market Research

November 24, 2004
Customer loyalty is in jeopardy every time a prospect or customer comes into contact with a company. Each contact is an opportunity to strengthen - or weaken - customer loyalty. Market research can help make sure you meet customer expectations.
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Using The P-T Card As A Service Tool

November 24, 2004
The purpose of this article is to demonstrate the proper use of the pressure-temperature relationship, and to illustrate how it can be used to thoroughly analyze a refrigeration or air conditioning system.
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