Extra Edition

Hot Topics, Cool Solutions 25: Selling the Flat-Rate Way

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After switching to flat-rate selling, a contractor finds that his techs are struggling with having to present a price before they start the work. Consultant Al Levi discusses the steps to flat-rate success.
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Are You Stealing Employees?

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An often-asked question regarding professional recruiting tactics is, "Are you stealing employees?" The answer is absolutely not. If someone is happy with their employer, they won't budge.
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Btu Buddy 35: Heat Pump With a Stuck Check Valve

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In this edition of the Btu Buddy series, a customer with a heat pump is seeing his auxiliary heat light stay on almost all the time. With Btu Buddy's help, Bob finds that a check valve in the refrigerant circuit is stuck open.
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U.S. Navy Studies Oil-Free Compressor Technology

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An ongoing study evaluating the performance of a new oil-free refrigeration compressor technology in a U.S. Navy facility in San Diego is showing promising results.
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Hot Topics, Cool Solutions 24: The Importance of Phone Scripts

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All employees responsible for answering the phone should have a basic approach that gets all the information needed. The best way to do that is to create phone scripts and practice them. Here consultant Al Levi provides his advice.
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Heat Transfer

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Here is a quick reference on heat transfer. The equations are designed for quick and easy application in the field. They're intended for the technician who needs to determine if a system or component is performing in the desired range of operation.
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Troubleshooting the Refrigeration Cycle for Mechanical Problems

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This article describes how to troubleshoot a compressor and the associated problems that can cause a system to fail prematurely. It discusses the proper methods of diagnosing and repairing system problems.
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Btu Buddy 34: Handling A Stopped Up Oil Filter

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In this installment of the Btu Buddy series, Bob services an oil furnace and discovers a plugged up oil filter. Btu Buddy explains the cause of the problem and assists him in correcting it.
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Blower Doors: The Next Most Important Contribution To HVAC

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The benefits of blower door testing are multifold, and the contractors that have adopted its use are employing it in a variety of creative, valuable ways to strengthen the bottom line and improve quality of service to their customers.
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Wake Up Call For The New Business Owner

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Unfortunately, the failure rate of new businesses is staggeringly high. Often the problem lies with the technician, now business owner. He may have the technical skills, but not the necessary business skills.
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2014 Energy Efficiency Forum

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