Is assessing customer satisfaction an example of trying to catch chickens after they’ve flown the coop? It is when the identification of opportunities to improve customer satisfaction does not combine a traditional (reactive) assessment of customer satisfaction with a non-traditional (proactive) analysis and evaluation.
Combined U.S. factory shipments of central air conditioners and air-source heat pumps for May were down 14 percent compared with the same month a year ago. U.S. factory shipments of gas warm air furnaces in May dropped 23 percent compared with the same month a year ago.
The U.S. Environmental Protection Agency (EPA) has launched an effort to help Americans save on their summer cooling bills with advice on how to properly program their thermostat. HVAC contractors can pass along these tips to customers to help them stay cool while keeping more cash in their pockets.
This article is a continuation of “Btu Buddy 62: An Overheated Boiler” from the May 19, 2008 issue. After Bob talks with Sid, the water treatment expert, Btu Buddy assists Bob in cleaning and filling the system.
During this presidential election year, politicians are debating how long American troops may be fighting wars overseas. Companies with employees on active military leave, though, need to be sure that they are complying with all the relevant legislation right now.
The Air-Conditioning, Heating, and Refrigeration Institute (AHRI) is preparing to seek a possible injunction in federal court against the city of Albuquerque, N.M., if its council and mayor continue to stick with the city’s new Energy Conservation Code and High Performance Building Ordinance, set to become effective July 1.
Providing the latest evidence of the ongoing downturn in the nation’s housing market, the U.S. Department of Commerce reported that housing starts declined 3.3 percent to a seasonally adjusted annual rate of 975,000 units in May. This was the lowest total starts number since March 1991.
The energy used by HVAC systems is based on the resistance of the air passing through the filter; the lower the filter’s resistance, the lower the energy consumption will be. However, even though one speaks of filters, it is really the filter media that has the biggest effect on minimizing energy consumption.
Under no circumstances should you ever see water around the indoor unit. This is a sign that something is either dripping, leaking, or not draining. But indoor water problems don’t occur only during the summer cooling season. Here's a list of possible causes of water leaks and things to check.
We can’t make other people be more considerate, helpful, honest, etc., in our personal and business lives, but consider this: If everyone were to work on himself or herself and develop these attributes, our world would be a better place. Here are some guidelines to make it happen.