The following remarks were made regarding the article “The First Step to HVAC Success Is Just Simply Showing Up,” written by Kyle Gargaro, editorial director for The NEWS, published Dec. 10, 2018.


Clean Up Your Act

I enjoyed your article and would like to see a follow-up article on appearance. A number of years ago, I had my own company that I sold so I could move closer to the grandchildren. I had access to many customers’ houses during their absence to make repairs. Trust is built not only on keeping appointments and returning calls but by appearance. A button-down uniform shirt is much more professional looking: clean shaven, no tattoos, absolutely no smoking on customer’s premises inside or out. “Yes, ma’am” and “no, ma’am” or “yes, sir” and “no, sir” — not “sure, buddy.” Just some thoughts I wanted to share.

Tommy Watrous
Senior technician
Brentwood, Tennessee


The NEWS wants to hear your thoughts. If you have any comments concerning our articles or other topics related to the HVAC industry, submit them at for possible inclusion in the Letters: Feedback From Our Readers section of the magazine.

Publication date: 1/28/2019

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