I was sitting in on a Webcast the other day and people watching were encouraged to maintain a dialogue during the Webcast by posting questions and comments to a moderated board. The purpose of the board was to encourage ideas on how to start up new businesses and maintain them despite the challenging economic environment.
One of the people who was watching and posting decided this
would be a good forum for him (or her) to broadcast their own agenda, that of
blaming past business decisions for creating the mess that the economy is in
today. He (or she) blamed the global economy for the mess the local economy is
in. Blame, blame, blame - blah, blah, blah.
I tried to be diplomatic and asked the person to “get over
it” and move on. OK, so I could have used more tact but it just isn’t in my
chemistry. The problem was, there were people who wanted to share ideas and
learn about starting a business and here was the one sourpuss throwing water on
the fire. Fortunately he (or she) decided to leave because no one was paying
attention to his (or her) posts.
So let me ask you this, do you tend to fix the blame for a
problem more often that actually offering a solution for it? Do you blame your
competition for lowering the professional bar for HVACR businesses in your
community? Do you blame an employee for a rash of callbacks that have left you
If you do, try this: do something about your competition by
maintaining your own high standards, without lowering yourself to his or her
standards. And the callback problem? Send your employee to training or have a
senior employee ridealong for a few days to help.
Don’t blame everyone and everything else for things you can