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John Conway is the chief operating officer of Redwood Services, a family of residential HVAC and plumbing companies. John has spent more than 27 years in the HVAC and plumbing industries. Prior to joining Redwood, John was at the member-owned Nexstar Network, where he spent six years as a recognized HVAC coach and resource.
When running a business, when is it time to react? If you react too quickly, you can create chaos. Too slowly, and you can fall behind. Three days is a trend.