Articles by Mike Agugliaro

If you want your employees to step up and deliver the best service to customers, it’s time to make sure you and your employees are on the same team — that everyone is aligned and pulling in the same direction.

If one is stuck wondering how to get more out of employees and seeking ways to motivate them to step up and work hard while they’re at work, start by getting to know them better and learning what their real Why is.

When you visit clients, it can be tempting to strive for good service. But when you shock your clients with your higher-level Framework for Service, you’ll get more clients calling you, and you can charge more for your service.

It’s time to change how you do business. Stop making it about the sale, and stop trying to sell to your customers. Instead, take a totally different approach and start working on serving your customers. 

For many service businesses, marketing is broken. Service business owners should be in the business of marketing, but they often barely give their marketing enough thought. They should be strategic about their marketing, but, instead, they spend more time putting out staffing fires or dealing with less important issues.