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Home » Authors » Matt Plughoff
Matt Plughoff

Matt Plughoff

Matt Plughoff is the owner of Arrow & Fletching. Combining industry best practices, leading research, and a broad network of experts, Arrow & Fletching specializes in designing contemporary sales and customer service strategies. Visit the company at www.arrowandfletching.com. Matt can be reached at matthewplughoff@gmail.com or 602-319-2602.

Articles

ARTICLES

HVACR Distributors Are Becoming Faster, More Authentic Via Differentiation - Distribution Trends

HVACR Distributors Are Becoming Faster, More Authentic Via Differentiation

Demographics Do Not Equal Desire
Matt-plughoff-distribution-trends
Matt Plughoff
August 31, 2018
No Comments
Distributors can create a market advantage for themselves and their customers by responding to shifts in consumer behaviors as well as providing marketing and advertising options that are aligned with current trends.
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Guest Blog ACHR News

E-Commerce Becomes a Mandate for Contractors

Matt-plughoff-distribution-trends
Matt Plughoff
January 31, 2018
During The World Economic Forum at Davos a panel of experts including Jack Ma spoke about the importance of e-commerce in small businesses. His remarks forecasted the e-commerce future–one in which smart contractors will be viable and thriving because of their e-commerce capabilities. To be even more clear: e-commerce is a mandate and the next small business accelerant.
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Guest Blog

Are You Ready to Know Your Customers?

Matt-plughoff-distribution-trends
Matt Plughoff
November 5, 2014
No Comments

It’s time to get serious about understanding your customers on a behavioral rather than transactional level. The big retailers are armed with algorithms that enable them to predict our purchase patterns, lifestyle interests, habits, and financial positions. Small businesses don’t. But that shouldn’t stop us.


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Guest Blog

You Don’t Know That Much About Your Customers…But You’d Better Start

Matt-plughoff-distribution-trends
Matt Plughoff
October 22, 2014
No Comments

It’s high time for small business owners to begin seriously holding themselves accountable for a new type of measurement: How much do you really know about your customers’ behaviors and buying patterns? If you omitted “lead source” and “ticket price” from your answer what would be left? Odds are not that much.


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Get the Referrals You Earn

Matt-plughoff-distribution-trends
Matt Plughoff
June 8, 2009
No Comments
In our industry, too many people act as if earning a free lead is a matter of being nice or less expensive than the competition. But a true referral is different. Referral leads are emotionally based and therefore require that you think about the customer’s experience not in terms of service, but in terms of experience.
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Defeating Pirates on the Team

Matt-plughoff-distribution-trends
Matt Plughoff
May 11, 2009
No Comments
There has been a good deal of news lately about pirates raiding ships along the African coast. Bucking all authority and rule of law, these criminals capture sea-bound vessels filled with precious cargo. There is a version of this in our industry, though it may be more of a question of incompetence rather than out-and-out piracy.
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September 26, 2018

Opportunities and Challenges with Handling Flammable Refrigerants

On Demand Refrigerant Safety Classes A2L and A3 have a very low GWP, making them a strong, long-term solution for many HVACR applications. However, these refrigerants are classified as mildly flammable and highly flammable respectively. This flammability class raises safety and compliance concerns. This webinar will help you understand these classes, along with the opportunities these refrigerants can offer.

February 19, 2019

Heatcraft Certified Contractor Program Training - Beacon II, QRC & SMART II

Heatcraft Contractor Certification Training
Beacon II Technician Certification Workshop
QRC Technician Certification Workshop
SMART II Technician Certification Workshop
(includes hands-on exercises with wiring simulators)

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ACHRNEWS

The ACHR News - February 11, 2019

2019 February 11

Learn more about hydronic and radiant heat products in this issue of The NEWS, and find out why contractors should consider adding wet heat to their suite of solutions.

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