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Home » Authors » Al Ciuffreda

Al Ciuffreda

Al Ciuffreda is the founder of Customer Choice, a consulting firm. He can be reached at 540-786-5061 or e-mail ac4364@verizon.net.

Articles

ARTICLES

HVAC Contractor Essentials for Success

Al Ciuffreda
May 18, 2009
No Comments
In the first installment of this two-part series, we examined two of the five essentials for HVACR contractor success, which involved employee retention and training. In Part 2, we will explore some of the other essentials necessary to maintain profitability and market share: overhead, presentation, and lead generation.
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Five HVAC Contractor Essentials for Success

Al Ciuffreda
January 26, 2009
No Comments
While working with HVAC contractor clients, I have found five areas of consistent concern. Some of these areas of concern are handled well by some contractors, but even the true essentials of successfully dealing with these concerns are often misunderstood or glossed over.
Read More

A Career Path: The Missing Link?

Al Ciuffreda
March 17, 2008
One Comment
One of the greatest challenges facing the HVAC contractor today is that of hiring, retaining, and increasing productivity of employees. The industry must overcome the persistent employee shortage. It starts with increased technician income through increased service charges, and it must include a visible career path.
Read More

Selling Higher SEER Is Easy and More Profitable

Al Ciuffreda
January 21, 2008
No Comments
Our industry is notorious for assuming the consumer will only buy low price. The contractor may typically be afraid of price. However, this should not be the reality, as historically 80 percent of consumers will purchase something of greater value if presented with the choice and a reason to buy it.
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Sell High Efficiency, Not Just 13 SEER

Al Ciuffreda
October 15, 2007
No Comments
Contractors consistently say that they always offer a higher-efficient product when giving a homeowner a price. And I believe them. But maybe they should offer a third price as well for an even higher-efficient product and more homeowners might purchase the offer that is right in the middle.
Read More
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2019 December 2

Week 1: December 2
In this issue of The ACHR NEWS, we look at unique applications of HVAC technology, and new markets contractors should consider expanding into.

Week 2: December 9
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