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What could help distributors raise the bar on customer service and satisfaction? Information about the inner workings of their companies as well as having a transparent, real-time view into their processes could help, but how does a distributor achieve these things?  

HVAC contractors and distributors have a special business relationship. As with any relationship, external circumstances have changed some of the relationship dynamics. What is it that contractors are looking for from their distributors and how are the distributors responding?

There are times when low evaporator heat loads, just ended defrost periods, failing or misadjusted mechanical valves, or simply lack of system maintenance can cause compressor floodback. If there is no way to prevent these periods of liquid floodback to the compressor, a suction line accumulator is needed on the system.

I have always been impressed with the true refrigeration professional; the type of guy that not only is able to fix a problem, but also understands the why behind the problem. These guys are not satisfied with just knowing how to replace a failed component . They want to know why it failed.

Using CO2 requires a different system design than the traditional HFC-based system. In fact, there are three standard design types that exist in the application of CO2 as a refrigerant in commercial food retail refrigeration systems. Each type can have variations to meet different requirements or to increase benefits.

There is so much happening in our business world today that it is often difficult for us as contractors to stay focused on the real purposes for which we are in business. What is that purpose and how can you stay informed?

Online sales took a new turn for Jackson Systems LLC last month as the company conducted its first-ever virtual sales event on Facebook. How did it turn out and what has it done for the company?

What were geothermal aficionados from nine states and Canada and a wide assortment of HVAC trucks and vans jammed into a field at the Oregon Dairy near Lancaster County, central Pennsylvania?

How did Carrier celebrate the 110th anniversary of the invention of modern air conditioning? What does the company’s new facility look like?

Is a technician’s value based on technical skills only? The answer will depend on your experience and the pivotal events that helped to shape your career. Our industry places much emphasis on diagnostic and troubleshooting capability, whereas a customer’s perception of value may be something else altogether.