The Internet-based CSRAnywhere and QuoteMaster software enable service and facilities management companies to track and follow up on sales leads. They are integrated with the company's SAM Pro Enterprise software suite. With CSRAnywhere, after a lead is received at a call center, a salesperson is notified and can view the details online. The software guides the salesperson through the process using the Escalation Manager tool, which automatically triggers preset alarms if the salesperson fails to make a follow-up call. The salesperson can attach pertinent documents and notes to the account. QuoteMaster allows companies to generate multioption quotes, then create work orders without duplicating the data entry. Techs can add quotes to the original if a customer requires more work than originally anticipated. This program can generate a work order and purchase order(s) with the quote data, labor, and materials itemized.

Data-Basics Inc., 9450 Midwest Ave., Cleveland, OH 44125; 216-663-5600; 216-663-5454 (fax);

eProduct #188