The "2004 HVAC/R Plumbing & Electrical Catalog" contains several new products, including a flat-rate presentation kit; tool list for master mechanics, technicians, apprentices, and installers; and collection letters. Other items in the catalog include flat-rate pricing software; preprinted flat-rate books; service invoice kit; sales proposal kit; residential load calculator software; job costing worksheet; Occupational Safety and Health Administration compliance kit; customer satisfaction survey; and products by Tom McCart, such as the booksNo Secrets to Selling HVAC ReplacementsandSuccessful Tell-Marketing.

Easy Street Inc., 8877 Bourgade St., Lenexa, KS 66219-1403; 877-232-7978 or 913-492-9930; 913-492-9933 (fax);;

eProduct #190