Maintenance Warehouse is a leading supplier of maintenance, repair, and replacement products to owners and managers of multi-housing, lodging, and commercial properties. The company gives its annual "Partner of the Year" award to vendors that exemplify its ideal business partner. Vendors are graded on such attributes as customer service, fill rate, on-time delivery, and product performance. Out of hundreds of vendors, Maintenance Warehouse presents this award to only a handful of companies every year.
"We are pleased to present Goodman Manufacturing Company with this distinction," said Del Stapley, merchandising manager for Maintenance Warehouse. "In the last year, Goodman has improved its business processes dramatically. Their increase in fill rates and on-time delivery led to a dramatic improvement of our distribution center efficiency. Customer service from Goodman distributors and dealers this year has been exceptional."
Standouts in the Goodman organization, according to Stapley, included the Pioneer Metals distribution network in Florida, as well as Goodman's company-owned facilities in Phoenix, AZ, and Houston, Dallas, San Antonio, and Austin, TX.
"Goodman listened to what we needed, and then delivered," continued Stapley. "This resulted in satisfied customers, which translates to increased profitability for Goodman and for Maintenance Warehouse. This is the kind of partnership we'd like to have with all of our vendors."
"Goodman is honored to be presented with such a prestigious award," said Mike Bride, vice president of sales for Goodman Manufacturing. "We at Goodman strive to provide outstanding products and service to our customers, and this award is evidence that we are heading in the right direction."
Bride attributed the process and performance improvements to the company's operations and logistics organizations. "In the last year, Goodman has brought in some extremely talented people to help improve our processes," Bride explained. "The changes made in our production and logistics groups, as well as in our customer response team, have been exciting for us. We're glad that our customers are noticing, too."
Maintenance Warehouse is a wholly owned subsidiary of Home Depot and provides maintenance, repair, and operational (MRO) parts to facility maintenance professionals. The company is based in San Diego and employs about 1,400 associates in its customer service centers, field sales force, and distribution centers.
Goodman Manufacturing Company produces air conditioning and heating systems and equipment under the Goodman®, Janitrol, GMC®, and Amana brands. For more information, visit www.goodmanmfg.com.
Publication date: 12/09/2002