A Mobile Computing application for Service for the Forefront® Construction Management software links the field service technician to the main office in real time, the company says. Before work begins, the technician can use a handheld PC to find out what service calls are scheduled for the day, including locations. Upon completion of the work, the technician can update the records from the field; the home office knows right away when the technician has finished the call and the details of the project. The customer approval feature lets the customer approve and sign for the work immediately after the technician has finished the job; the customer signs on a “pad” on the PC, comparable to those used by package delivery people, and the information is sent to the office.

Dexter + Chaney, Attn: Brad Mathews, 9700 Lake City Way N.E., Seattle, WA 98115; 206-364-1400 or 800-875-1400; 206-367-9613 (fax); info@dexterchaney.com (e-mail); www.dexterchaney.com (website).

eProduct #184