It is important for a service technician to try and avoid taking shortcuts — even though this may be difficult. Many times a technician is backed up with more service calls than he can handle in a day. Although some shortcuts may initially save time, they may end up taking more time later on, and potentially costing the customer or service contractor more money.
SHORTCUTS TO AVOIDA technician should strive to avoid taking any shortcut that could lead to misdiagnosing a system’s problem. Some common shortcuts to avoid are:
MANY MOREThese are only a few shortcuts a technician should avoid. There are many more, depending on the type of system being worked on and the nature of the problem.
It’s admirable to want to save time on the job, but taking the wrong shortcuts can and will lead to problems for both the service contractor and the customer.
Marchese is owner of Coldtronics of Pittsburgh, PA. He can be reached at 412-734-4433; firstname.lastname@example.org (e-mail); www.coldtronics.com (website).
Publication date: 11/04/2002