Company Name: Fieldcode

Product Name: AI Voice Agent Integration

Description: Fieldcode has launched an AI voice agent integration for its field service management (FSM) platform, streamlining inbound and outbound call handling through natural, real-time conversations. Built directly into the Fieldcode system, the AI voice agents automate customer interactions by confirming appointments, capturing service issues, and updating tickets without manual input or external tools. With multilingual support and 24/7 availability, the voice agents help reduce missed calls, improve first-time fix rates, and lighten dispatcher workloads. For outbound communication, the agent proactively confirms appointments and gathers access instructions. Inbound, it identifies callers, logs service issues, provides basic troubleshooting, and schedules technician visits based on availability. Because it’s fully integrated with the Fieldcode platform, all interactions automatically sync with workflows, schedules, and technician data, eliminating redundant tasks and ensuring consistent service updates. The AI speaks in natural language, adapts to interruptions and varying speech patterns, and can escalate to a live agent when necessary.