The ICE Group provides service for many types of applied systems, including chillers, air systems, cooling towers, boilers, and water systems. The partnership will provide ICE Group contractors with access to powerful field knowledge and insights through XOi’s data-driven solutions, a press release from XOi said.

“XOi provides the ICE Group with the leading smart tools for capturing and evaluating field data with visual documentation, job analytics, and asset insights,” said Rob Bottimore, COO of American Chiller Service. “The partnership between ICE Group and XOi helps our member companies make informed decisions, centralize our focus on service improvements, and support all skill levels of technicians on the job. I believe we will build a generational knowledge asset unseen in the industry that becomes the lasting legacy of the ICE Group.” 

According to Xoi, its technology solutions empower ICE Group member technicians to:

• Share resources and automation to enhance their collective potential and overall service experience.

• Store shared historical service knowledge, with added smart features to improve accessibility and visual support for each request within their membership.

• Access educational resources and equipment information so they can make more informed decisions, bridge the skilled labor gap, and provide exceptional customer service.

“XOi’s partnership with the ICE Group is a game-changer for industry leaders in commercial cooling services,” said Aaron Salow, CEO and founder of XOi. “Equipping their members with actionable insights, a central knowledge base, and automated features empowers the group to make informed decisions, mentor new techs, and operate with a high level of efficiency. XOi has eliminated visibility barriers for disparate data sets, providing ICE Group with a competitive advantage for members to analyze service trends, capture and evaluate OEM data, and visualize diagnostic themes. This arms their teams with the ability to increase revenue opportunities while streamlining administrative processes and knowledge sharing between each member.”