Trane and American Standard Launch Link Communication Technology

Link to simplify installation, commissioning, and remote monitoring of variable speed HVAC systems across the country

Davidson, N.C. — Trane Residential (Trane) and American Standard Heating & Air Conditioning (American Standard), two residential HVAC brands, have announced the national launch of Link, their communication technology, designed to simplify installation, commissioning, and remote monitoring of variable speed HVAC systems. Following a regional roll out in spring 2022, independent Trane and American Standard dealers can now sell and install Link nationwide.

“Link is a new revolutionary technology that will change the way technicians and homeowners think about their HVAC system,” said Jason Bingham, president of Trane Residential HVAC and Supply. “Through Bluetooth and Wi-Fi connections, technicians will be able to monitor and troubleshoot HVAC systems directly from their phone, which enables even more efficient service calls and troubleshooting to take place as the technology provides the exact data they need on their own smart device, and in turn will reduce the number of visits they will have to make.”

Created to provide technicians with a plug and play experience, Link technology assists with installation accuracy through automated HVAC system configuration, charging, and testing. Integrated into Trane and American Standard’s new line of variable speed systems, Link technology connects the units through a centralized brain and alerts technicians of any equipment faults. Should an equipment fault be identified, Link provides technicians with a full description and list of potential causes.

Benefits of the technology extend beyond installation. Once a homeowner opts into the diagnostics program, technicians can also remotely monitor the system; receive alerts from any faults; as well as view, edit, and adjust thermostat settings as necessary. This saves time for both the technician and homeowner, as every issue may not require a home visit. If a home visit is necessary, the technician can arrive onsite with the parts needed to repair the system.

Link currently offers connectivity to a line of Trane and American Standard variable speed units that include:

Trane XV20i and American Standard Platinum 18 heat pumps and air conditioners;
Trane and American Standard TAMX air handlers;
Trane and American Standard S8V2-C Furnaces.
Corresponding Link-enabled smart thermostat and system controller; and
Accessories — SmartChargeTM Solenoid Kit, Air Handler Pressure Transducer Kit, etc.

Now, technicians can ensure a speedier setup as Link technology allows the technician to use a Bluetooth mesh connection and the Diagnostics Mobile App on their phone or tablet to self-identify the equipment and walk them through the installation. Another benefit of Link is that it can be remotely controlled and all software updates take place automatically over Wi-Fi, as well as with Link-integrated air handlers and smart thermostats.

“With the integrated Link technology, Trane and American Standard variable speed system owners can have peace of mind knowing that their system was properly installed and is running smoothly year-round,” said Bingham. “In fact, when installation is complete, due to the Link technologies' richer data set, technicians can now provide homeowners a list of tests run, and the equipment installed. This information can also help them get ahead of future service or repair needs identified via ongoing remote monitoring of the installed system.”

As a result of Link’s regional debut, the technology has already been named The ACHR NEWS’ Gold-winner of its 2022 Dealer Design Awards within the HVAC Residential Equipment category. Additionally, due to its diagnostic capabilities, Trane Link received special recognition from the 2022 Integrated Home Competition.

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