SAN ANTONIO — The Plumbing-Heating-Cooling Contractors Association (PHCC) community recently met in San Antonio for CONNECT 2016. Nearly 800 attendees brought positive energy and a desire to collaborate with their peers and industry partners on pressing needs from keeping up with technology and government regulations to hiring and retaining skilled workers.

John Spence, international business speaker and author, shared how emerging trends, including computer speed, robotics, virtual reality, and more, are impacting the PHC industry during his keynote speech.

For example, augmented reality — the overlay of reality with computer-generated content and images through select devices — has many training implications for the HVAC/plumbing industry, he said. 

“Those contractors who plan, however, will be ready to forge the new frontier,” he said. Spence’s address was one of more than 25 education sessions offering attendees ideas and solutions on topics, such as succession planning, consumer financing, data-driven marketing, fresh-air treatment, and filtration. 

This year’s CONNECT also featured the inaugural Quality Service Contractors (QSC) Business Excellence Day, an event made to highlight the unique programming and services of PHCC’s QSC, a one-day track that was aimed at owners and senior managers and focused on service and repair topics, and more.

“This was our first QSC Business Excellence Day, and I think it has been a great success. This event brought together members of the QSC community and showed potential service and repair contractors what we are all about and what we have to offer,” said Lawrence Leonard, executive director, QSC.

“Without a doubt, the most important aspect of our success was the educational content we were able to provide participants. Our goal is to help these business leaders move their companies forward while taking advantage of the opportunities currently available,” said Leonard.

PHCC CONNECT 2017 will occur Oct. 4-7 in Milwaukee. For more information, visit

Publication date: 12/19/2016

Want more HVAC industry news and information? Join The NEWS on Facebook, Twitter, and LinkedIn today!