Name: John Coppola
Title: Field foreman, P.A.C. Plumbing, Heating & Air Conditioning, Staten Island, New York
Why He’s Tech of the Month: For 18 years, John Coppola, field foreman for P.A.C. Plumbing, Heating & Air Conditioning in Staten Island, New York, has gone above and beyond to meet the HVAC needs of Staten Island residents. Not only does he work in the field but he is often found assisting fellow techs when necessary.
“He’ll FaceTime our employees to help with situations and order long lead items, if need be. He has a photographic memory and can articulate an HVAC system he put in 15 years ago to a technician who is working on it. Without John, our business wouldn’t be nearly as successful,” said Eric Campione, chief administrative officer, P.A.C. Plumbing, Heating & Air Conditioning.
According to Campione, Coppola is known as one of the best HVAC technicians in the area, and the company’s customers absolutely love him. When he’s not organizing and scheduling jobs and tasks, he’s ordering materials and ensuring they are installed in a timely manner. Coppola’s kind personality shines brightly, which is something both his coworkers and customers appreciate.
“His attitude is lively, and he treats every customer as if they’ve been loyal to our company since our inception. John is the most loyal tech we have, and he always tries to come up with ideas to help us, as a company, stay as efficient as possible. He also has this amazing photographic memory that cannot be learned. He can recall phone numbers and service calls from years prior, including the exact equipment he installed in each customer’s home,” says Campione.
It’s his pride for the job and company that makes him stand out as an exceptional technician. He is the first one to step up or step in when his fellow techs need a helping hand.
“I was working late, and a local business rang our doorbell. The individual said he needed assistance with the heat since it was 0°F outside. He came back late from a service call and saw I was gearing up to go on the roof. He knew I had limited knowledge on rooftops, so he grabbed his tool bag and said he was going to help me out. We went on the rooftop, and he noticed right away that the economizer was broken. He gave the customer the price and taught me a valuable lesson on how to troubleshoot rooftop units. Besides that instance, he is constantly, on a day-to-day basis, helping our techs via phone, FaceTime, or in person,” said Campione.
Publication date: 11/28/2016