Name: Hamilton Sanchez
Title: Lead technician, Bowman Mechanical Services Inc., Garner, North Carolina
Why He’s Tech of the Month: Hamilton Sanchez, lead technician at Bowman Mechanical Services Inc. in Garner, North Carolina, is known for both his technical expertise as well as his finesse with the customers he interacts with on a daily basis.
“He has the ability to explain very complicated service issues in layman’s terms to the customer,” said Stephen Bowman, president and owner of Bowman Mechanical Services. “He is the most dependable, go-to guy I have and is always ready to learn. He has impeccable integrity and a very positive attitude.”
Sanchez came to the U.S. from Mexico after completing high school and two years of electronics courses. He said his background in electronics has helped him excel at Bowman Mechanical Services.
“I’ve been in the business for 12 years, and this is the only company I’ve worked for,” he said. “When I started with them, I was completely green, as they say. I didn’t know anything about it, but I had a good mechanic who trained me. I started doing service work after two years with the company.”
Bowman Mechanical Services specializes in geothermal and services all brands. This often means troubleshooting unfamiliar equipment, which is Sanchez’s specialty.
“I like the diversity of the equipment that we check, and I love the problems, even though sometimes they’re a headache,” he said. “That’s what I really love about this job — the challenge.”
In addition to his technical prowess, Bowman said Sanchez has an excellent rapport with his customers and is more than willing to go the extra mile to help them out. Bowman pointed to one recent incident where Sanchez went out of his way to help a customer in need.
“Sanchez had finished his calls and was headed home when an old customer called in about water damage to his unit,” Bowman recalled. “Hamilton immediately volunteered to go the customer’s house and do what he could to stabilize the situation where water had poured into the HVAC system from a broken plumbing pipe. He stayed and helped get the moisture out of the ductwork and removed the damaged ductwork. He didn’t get home until 8:30 p.m. He has two small children at home and had started his workday at 6:30 a.m.”
Sanchez said he enjoys his job and the company he works for, and he plans to stay in the industry.
“I like the support I get from the company and Mr. Bowman, and for that reason I was able to move up and continue to grow in my career,” Sanchez said. “I hope one day I can either become a supervisor with the company or maybe eventually open my own business. But my most immediate goal is to see if I can become a field service manager.”
Publication date: 8/1/2016