ATLANTA — Conditioned Air Inc. has increased overall fleet productivity with the integration of the NexTraq® Fleet Tracking solution and Compusource Ascente field service software. Conditioned Air wanted to move from separate solutions to one integrated system to ensure the company had all the functionality needed to provide superior service to its customers.
Evan Ayoub, projects director for Conditioned Air, said, “Several of the solutions we looked at had complicated user interfaces and outdated mapping technology. The NexTraq solution provided a clean interface that is easy to use and has advanced Google® Maps functionality. We also had an outstanding experience with our sales representative.”
With an implementation that was completed in one day, Ayoub noted that ramp up time was quick. The quick integration of the NexTraq Fleet Tracking solution and Compusource field service software has increased productivity up to 15 percent.
Ayoub said, “The mapping functionality really helped out our dispatcher who was initially unfamiliar with some of our service area. Now, she is able to send the closest vehicle to a service call to increase our overall feet productivity.”
In addition, Ayoub commented that the NexTraq solution has increased overall employee accountability. He said, “We are a family-oriented business, so we don’t have many issues with drivers. If, however, there is a driver problem, we can easily identify and provide the proper counseling.”
Mike Scarbrough, president of NexTraq, said, “Customers like Conditioned Air illustrate that we are meeting our goal to provide first-to-market technology and advanced integration capabilities to help our customers provide superior levels of customer service. We look forward to a long-standing business partnership with Conditioned Air and will continue to offer an outstanding customer experience.”
Publication date: 3/10/2014