MEMPHIS, Tenn. — Contractors in the American Home Shield network are eligible to earn a share of $1.2 million in bonuses for quality performance and customer satisfaction in 2013. The company, a leading provider of home warranties, said that the top-performing contractor in each of six trades (HVAC, plumbing, electrical, appliances, garage doors, and pool/spa) will earn a $25,000 bonus, and each second place will earn $20,000. Scores are based on customer feedback provided after they receive service from a network contractor.

In addition, up to 180 contractors will earn bonuses ranging from $1,500 to $15,000 based on their combined customer satisfaction and service scores.

“American Home Shield contractors work hard, and we want to show them our appreciation by recognizing them for a job well-done among their peers,” said Dave Quandt, vice president of field services for American Home Shield, a business unit of The ServiceMaster Company.

“Last year our contractors responded to nearly 3 million service requests from our customers,” he said. “That’s a lot of opportunity for customer interaction. When customers feel they receive exceptional service, they’re much more likely to refer that contractor to friends and family — which not only lets us know we’re hitting the mark, but also opens the door for contractors to grow their business.”

Quandt said customer feedback weighs so heavily in the scoring process because of the emphasis that American Home Shield places on the customer experience in every aspect of its operations.

For more information on the company and its independent contractor network, visit

Publication date: 8/19/2013

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