Aug. 21, 2013: American Home Shield Rewards Contractors for Quality Service
Contractors Can Earn up to $25,000 in Rewards Based on Customer Feedback
In addition, up to 180 contractors will earn bonuses ranging from $1,500 to $15,000 based on their combined customer satisfaction and service scores.
“American Home Shield contractors work hard, and we want to show them our appreciation by recognizing them for a job well-done among their peers,” said Dave Quandt, vice president of field services for American Home Shield, a business unit of The ServiceMaster Company.
“Last year our contractors responded to nearly 3 million service requests from our customers,” he said. “That’s a lot of opportunity for customer interaction. When customers feel they receive exceptional service, they’re much more likely to refer that contractor to friends and family — which not only lets us know we’re hitting the mark, but also opens the door for contractors to grow their business.”
Quandt said customer feedback weighs so heavily in the scoring process because of the emphasis that American Home Shield places on the customer experience in every aspect of its operations.
For more information on the company and its independent contractor network, visit www.ahs.com/contractors.
Publication date: 8/19/2013
Want more HVAC industry news and information? Join The NEWS on Facebook, Twitter, and LinkedIn today!
Looking for quick answers on air conditioning, heating and refrigeration topics? Try Ask ACHR NEWS, our new smart AI search tool. Ask ACHR NEWS
Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!
