July 25, 2013: Cloud-Based Service Management Software Launched
Software Connects Service Managers, Dispatchers, and Technicians
“Contractors with a large service component to their businesses need information delivered fast to a mobile, dispersed, and diverse workforce,” said John Chaney, president. “Spectrum’s new Service Management application fulfills this need because it has been designed as true cloud-based software. Managers, dispatchers, and technicians can connect to the full set of service management features wherever they are, using any device with a web browser.”
Spectrum Service Management includes full service request processing, dispatching, and work order management features. “All features of Spectrum Service Management work together,” said Geoff Falk, Spectrum product manager. “Information that begins with a service request or planned maintenance call is carried through to the dispatching and work order management applications. Managers have immediate visibility into customer and service call history — dispatchers can create, prioritize, and schedule service calls all from one screen — technicians can process work orders directly from the field — and customers can even be invoiced automatically when work is complete.”
For more information, visit www.dexterchaney.com.
Publication date: 7/22/2013