SEATTLE — Dexter + Chaney has announced the release of a complete cloud-based service management solution for contractors that includes features for work order management and service dispatch. Ideal for HVAC service contractors, said the company, this new service management software is designed to work seamlessly with its Spectrum Construction Software and operates completely in the cloud, requiring no software download or specific hardware devices.

“Contractors with a large service component to their businesses need information delivered fast to a mobile, dispersed, and diverse workforce,” said John Chaney, president. “Spectrum’s new Service Management application fulfills this need because it has been designed as true cloud-based software. Managers, dispatchers, and technicians can connect to the full set of service management features wherever they are, using any device with a web browser.”

Spectrum Service Management includes full service request processing, dispatching, and work order management features. “All features of Spectrum Service Management work together,” said Geoff Falk, Spectrum product manager. “Information that begins with a service request or planned maintenance call is carried through to the dispatching and work order management applications. Managers have immediate visibility into customer and service call history — dispatchers can create, prioritize, and schedule service calls all from one screen — technicians can process work orders directly from the field — and customers can even be invoiced automatically when work is complete.”

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Publication date: 7/22/2013

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