“From fast, dependable service to unique marketing efforts, Jon Wayne Heating & Air Conditioning has proven that superior customer service results in a successful HVAC business,” said Lisa Townley, Bryant brand manager. “Jon Wayne Heating & Air Conditioning has earned the title of 2011 Dealer of the Year, and we’re proud to honor them.”

Don Rackler, founder, Jon Wayne Heating & Air Conditioning, has been providing HVAC services in the San Antonio area since the mid-1970s. He started Jon Wayne Heating & Air Conditioning in 2001 with wife, Pam, and sons Brandon, Jacob, and Jonny, building the company on the Bryant philosophy of “Whatever It Takes.” Since then, it has grown into one of the largest residential service, maintenance, and replacement companies in South Texas with 112 employees and 68 vehicles.

Technicians, led by service manager Jeff King, are courteous, uniformed, and carry Jon Wayne identification cards. A North American Technician Excellence (NATE) Quality Circle Contractor, Jon Wayne employs over 20 NATE-certified technicians, who are factory-trained and receive ongoing training at an in-house academy, the Jon Wayne Academy for Technical Excellence, from full-time technical trainer Wes Breazeale. Installations are engineered by Air Conditioning Contractors of America (ACCA) Manual J specialist Jeremy Cox and managed for quality and customer service by installation manager Brian Simpson. A staff of 10 comfort engineers has participated in training with Wrightsoft, National Comfort Institute, and Comfort Institute. In addition, sales manager David Bucchi conducts training on customer service and product knowledge bi-weekly.

“At Jon Wayne Heating & Air Conditioning, we are serious about providing our customers with the best possible service and equipment,” said Rackler. “Our trained technicians use state-of-the-art equipment and techniques to locate problem areas and maximize efficiency so we can achieve the most healthy, comfortable home possible for each customer.”

Publication date: 7/2/2012