INDIANAPOLIS - Bryant Heating and Cooling Systems named Edina, Minn.-based Pronto Heating and Air Conditioning as its 2009 dealer of the year. Pronto is one of 15 Bryant Factory Authorized Dealers in the United States and Canada to be selected as a Medal of Excellence regional winner. Medal of Excellence applicants are judged on overall Bryant-branded product sales growth, high-efficiency and IAQ equipment sales growth, customer satisfaction, and participation in various dealer programs and promotions. Of the 15 Medal of Excellence winners, Pronto received the highest overall score, which earned it the dealer of the year title.
“Pronto has proven that a successful HVAC business is rooted in good customer service practices. From their fast, dependable service to their unique marketing efforts, Pronto has emerged as true leaders,” said Tom Archer, Bryant brand manager. “They earned the title of dealer of the year, and we’re proud to honor them.”
Wade and Greg Sedgwick, owners of Pronto, began their careers working in their family’s heating and air conditioning business, which had been serving the Twin Cities area for more than 50 years. In 1999, the business was sold, and the brothers supervised the transition before eventually leaving the company to form Pronto. They built Pronto on Bryant’s philosophy of “Whatever It Takes” by providing exceptional customer service that focuses on the basics.
Pronto’s customer service guidelines include answering the phone promptly 24/7, scheduling an appointment within 24 hours of the customer phone call, arriving on time, and fixing the problem correctly on the first visit.
“All of our field employees have received NATE certification,” Greg Sedgwick noted. “But they are much more than that. They’re also nice guys. They’ll take care of you and your home.”
For more information, visit prontoheat.com and www.bryant.com.
Publication date: 07/05/2010