ROCHESTER, N.Y. - Source 1™ HVAC Parts, a division of York/Johnson Controls, named Upstate Systems Inc. the Distributor of the Year for the Northern region. This is Source 1’s top award. Dubbed the “Golden Sparky Award,” it is given to a distributor for its superior performance in the region. This is the third time that Upstate has been given the honor. The distributor was given the inaugural award in 2002 and again in 2003.

Frank Kern, director of Source 1, and Art Eberly, regional sales manager for Source 1, presented Upstate Systems with the Golden Sparky trophy during a special ceremony that included all of the company’s employees.

“This is a special honor to all of us here at Upstate,” said Rob Ambrosetti, director of aftermarket sales for Upstate. “The recognition is encouraging to us and makes us feel that our team is doing the right thing for our customers.”

Ambrosetti gives much of the credit for the award to his counter team and the customer service-centered attitude his company embraces from top to bottom.

“Everyone here is on the same page as far as customer service goes; the customer has to hang up the phone or walk away feeling like he or she has been helped.”

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Publication date:12/14/2009