NORMAN, Okla. - Johnson Controls introduced the York® Certified Comfort Expert™ (CCE) program. Designed to create a more sophisticated, accomplished, and successful dealer, the York CCE program encourages homeowners to seek out a HVAC dealer who displays the York Certified Comfort Expert logo.

The program provides a variety of features and benefits for dealers who earn the CCE designation. The dealer loyalty savings program allows participating dealers to earn a deferred income benefit upon retirement. The program also positions eligible dealers to offer their customers 100 percent satisfaction on the installation of York products for one year, a two-year guarantee on repairs including parts and labor, and a warranty on York Affinity™ premium systems.

CCEs are eligible to participate in a truck-stocking program that includes discounts on parts purchases, extended terms, and special gifts tied to purchase levels.

In addition, they receive a logo kit that includes truck decals and uniform patches to denote their certification. Participants also receive a discount on the purchase price of a York-recommended touch screen laptop and are entitled to personal use rebates on York products.

To meet the program’s strict certification requirements, at least 50 percent of a dealer’s technicians who certify or approve installation and service work must be certified through North American Technician Excellence (NATE), and at least one technician must complete a minimum of one York online technical training module per year. Additionally, at least one employee must have completed a combined total of at least eight hours of York Business Training University (BTU) courses within one calendar year.

“Dealers who display the York Certified Comfort Expert logo have been uniquely equipped to deliver the innovative products and professional services that will best satisfy a customer’s home comfort needs,” said Jeff Hurt, York brand manager.

“At the same time, dealers who participate in the program are setting themselves up for an unprecedented level of success as independent dealers. The program really creates a win-win situation for both customers and dealers as it commits dealers to the highest standards for customer satisfaction while supporting their independence.”

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Publication date:10/27/2008