How should you be measuring customer service? Should your staff work off scripts? How should you run weekly meetings? HVAC customer service guru Steve Coscia answers all these questions. Invest in customer service. You can visit www.coscia.com.

In 2021, The NEWS will be posting a new podcast every Monday. In this episode we talk with Doug Dougherty, president and CEO of GeoExchange. He talks about the geothermal tax credit extension, how much market share the industry has, and why it should be considered a viable technology.

LG Air Conditioning Technologies has expanded their line of single zone systems with LGRED° technology. Listen to Ken Kastl, LG’s Sr. Regional Sales Manager in the Northeast, talk to us about the value this technology brings to the market.
Sponsored by www.lghvac.com.

The NEWS speaks with HVAC contractor Thaddeus Liversedge. Liversedge discusses the story of his company, and how he began it in the unique year of 2020.

The NEWS speaks with Patrick Lange, the owner of Business Modification Group. They discuss why HVAC contractors should sell their company through a broker, how to choose a broker, and much more.

Cynthia Adams of Pearl Certification and Greg Wells of Williams Comfort Air discuss current challenges and opportunities in the HVAC industry—including rising interest in indoor air quality (IAQ), technology, consumer skepticism, and more.
Sponsored by Pearl Certification