Items Tagged with 'call center operations'

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Beach

The HVAC Trades Triathlon

You’re in the race — Is your team positioned to win?
July 23, 2024
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When it comes to running a successful trades business, much like competing in a triathlon, there are three key elements a contractor needs to focus on.
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The Coach's Blog ACHR News

Is Your Company’s Call Center Missing the “Human Element?”

April 30, 2018
Is your call center slowly but surely devolving into a factory assembly line? Does your team show up each day, only to deal with customers in a routine, mechanical motion that is missing a personal touch? Are your employees engaged and motivated to provide exemplary service to each and every customer, or are they simply shouting “Next!” at the end of each call?
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Navien Doubles Size of New Jersey Facility

Events will begin in March
February 27, 2017
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To support the company’s growth, Navien announced that the New Jersey Training Academy and Tech Call Center has doubled in size with a move to a new larger, conveniently located space in Moorestown.


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New Field Service App for HVAC, Plumbers, Electricians Helps Grow Sales

Assists in managing and growing service businesses with full features from dispatch to call tracking
November 16, 2016
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The new jobi field service app and platform is designed to provide HVAC contractors, plumbers, and electricians a full suite to handle the entire job and includes functions built into the app to help grow sales from the same number of calls.


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CUC’S Contractor Essentials and EssentialsPro© Mobile puts information in the hands of service technicians.

Using Software to Convert Calls into Cash

High conversion rates build a strong customer base, increase revenue
Nicole Krawcke headshot
Nicole Krawcke
May 16, 2016
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Mobile technology is trending when it comes to scheduling service calls. According to a CSG Intl. survey, nearly all respondents — 97.5 percent — want more control of the scheduling process and prefer alternatives to calling providers for an appointment. 


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