“Growing up next door to Harry Hartigan, MSC’s founder, was a formative experience for me,” Heilmann said. “Harry had a full machine shop at his house, and as a curious kid interested in all things mechanical, I was always eager to help him with projects. He helped me develop the technical problem-solving skills that have been invaluable in my career. Now he’s entrusted me to lead the organization he built, and I’m grateful for every lesson he taught me along the way.”

Under Heilmann’s leadership, MSC operates under the belief of “ONE TEAM,” fostering a culture of collaboration. This means that every employee, from the top engineers to apprentices, is valued equally and encouraged to contribute their expertise.

MSC works to ensure its service technicians and engineers are fluent in the latest industry advances, technical training, diagnostic tools, and industry certifications. Heilmann actively participates in planning, preparation, and teaching these training sessions, sharing his vast knowledge and ensuring MSC stays at the cutting edge of the industry. Heilmann also recognizes the importance of not only educating the technical staff but educating the salespeople, marketers, and schedulers in the basics of HVAC.

“I want to provide my technicians with the highest level of training and resources so they are equipped to solve highly complex HVAC issues in critical facilities; deliver a customer experience where customers know they can depend on us to do whatever it takes to solve their problems efficiently and effectively; stay on the cutting edge of information and technology, enhancing our ability to serve our customers; proactively address emerging industry trends and guide our customers through the compliance, equipment implications, and future preparedness process; and consistently live our company’s core values and continually build our reputation as expert problem solvers.”