Nearly all of the causes you’ll be asked to support are worthwhile causes. It’s important for you to make wise business decisions regarding where and how to spend the funds you’ve allocated for such purposes.
A supervisor’s basic job is to ensure the work he is supervising is manufactured or installed properly to meet the specifications of the customer as efficiently as possible, and the most important skill he needs to accomplish this goal is good communication.
Whether you’re large or small, you can be assured that, at some time, issues are going to arise that will tax your mind and spirit to come up with the correct answer(s). Without a large internal staff, to whom do we turn to seek advice when one of those issues occur?
Whether the busy season has begun yet or not, I believe it is a good idea to take a quick check of all of your operations systems each year to make sure everything is in place when things really do get busy. For many of you, this may be a regular routine you practice on an ongoing basis. For the rest of us, we should make it part of a regular routine.
One might think that determining selling prices would be a relatively easy task once the costs have been determined. However, I can assure you, based on personal experience and some classes I have presented, even the most intelligent and supposedly sophisticated contractors do not always arrive at the selling price they want and intend to use.
As contractors, if we’ve done a proper job of selling, we’ve convinced the homeowner — regardless of the brand of equipment they are buying from us — that we are the experts. That means, when a problem occurs, in the customer’s mind, we have to take responsibility.