We have been exhibiting in the home builders’ home shows here in the St. Louis area for more than 60 years. While so many things have changed in so many ways over the years, it amazes me that exhibits in shows like these haven’t really changed much at all.
I believe it is clear that we are just at the beginning of this revolution, and it is likely that the changes and improvements in these devices are going to be released nearly as frequently as new cell phones enter the market.
Frequent readers of this column are aware that I am extremely concerned about the image of our industry. Having been involved for as many years as I have, I have seen that image change and improve very significantly over the years.
We have noticed what may be an alarming trend that our number of service calls has been declining over the last four years. Internally, we have had numerous discussions regarding this situation, and I thought it might be worthwhile to share our thoughts.