As contractors, if we’ve done a proper job of selling, we’ve convinced the homeowner — regardless of the brand of equipment they are buying from us — that we are the experts. That means, when a problem occurs, in the customer’s mind, we have to take responsibility.
I suggest, as a contractor, you put this show on your 2016 calendar. As an added incentive, next year’s show — scheduled for Jan. 25-27 — is in Orlando, where the weather in January is likely to be much better than it was in Chicago.
If you haven’t already, now’s the time to contemplate your budgets for 2015. I realize the training required to be an HVAC tech is different from being an accountant, and many contractors started their careers working with tools before becoming a contractor; however, some rudimentary knowledge of accounting is important.
If you follow these steps diligently and patiently, you will find the effort will bring returns many times over. Just remember, you are not trying to make a killing with your maintenance agreements, you are simply preserving your company’s future for many years ahead.
The one place contractors seldom look to place blame is in the mirror. Do we look closely enough at ourselves and what we are doing within the business to honestly say that we are not part of the problem?
We have been exhibiting in the home builders’ home shows here in the St. Louis area for more than 60 years. While so many things have changed in so many ways over the years, it amazes me that exhibits in shows like these haven’t really changed much at all.