Bob and Tim were at a customer’s house doing a seasonal checkup on a condensing gas furnace. This was routine service carried out every year on this customer’s equipment per a service agreement. But when they tried to operate the furnace, the burner would not light.
A customer was explaining what was going on with his air conditioning system. His old system had stopped working and he was told that it needed to be replaced. Money was tight and a cousin had a system removed from a rental property. So they replaced the original 3-ton package unit with a 4-ton package unit.
Bob and Tim had just arrived at a service call, the first one for the day. The complaint was that the homeowner’s air conditioning had stopped sometime in the night and the residence was hot. After their initial checks, they suspected a low charge.
Bob and Tim were on their last service call for the day. It was an apartment house with a heat pump and the weather was warm during the day and cool at night. The tenant had just moved into this apartment and was trying to get the air conditioning to operate to her satisfaction and she said it was too breezy.
Bob and Tim were at the house of a customer who said that her air conditioning unit did not cool well in the hot weather three days ago. She said the unit actually froze up and had ice on the outdoor portion of the unit on the big line. She shut the unit off and called for service.
Bob and Tim had just arrived at the house of a new customer who explained that the air conditioning system was not working. The homeowner said that they had just had a warm day and the air conditioning system did not come on when they tried to cool the house down yesterday.
Bob and Tim had just finished a routine service call on a house with a gas furnace for the heating system. They were talking to the housewife when she asked: “Our house is very dry in the winter time, and the humidity must be very low. How can we put a system in this house to keep the whole house at a higher humidity level?”
Bob and Tim were driving to a service call where the customer’s complaint was that her home’s windows were sweating excessively. Tim asked, “What could be some of the reasons that a customer’s windows would be sweating?”
It was the first really cold day of the winter and Bob and Tim were on the way to a service call on an oil burner. The customer said that they had no heat. It was about 15°F outside so they were in a rush to get there.
Bob and Tim were at a retail store and were preparing to do a routine service call on a 5-ton heat pump. It was a fall day with a temperature of about 50°F when they turned the heat pump on. After doing a visual inspection at the air handler, they moved to the roof to give the outdoor unit a visual inspection.