Articles by Bill Johnson

Btu Buddy 123: Devastated 20-Ton Condensing Unit - Part 2

June 24, 2013
Bob and Tim were driving to the job they left yesterday and talking over what needs to be done today, when Tim asked, “How are we going to move the condensing unit we disconnected to the new location so we can connect it to the system where we disconnected the defective condensing unit? You said you had a plan.”


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Btu Buddy 121: Heat Pump No Heat Call - Part 2

April 22, 2013
Bob and Tim had left this residence a few days ago when they discovered that the four-way valve on the home’s heat pump was stuck in the cooling mode. They tried several things to get the valve to do its normal changeover to the heating mode and couldn’t get it to function. The valve would need to be replaced.


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Btu Buddy 120: Heat Pump No Heat Call - Part 1

March 18, 2013
Bob and Tim were on their way to a service contract routine procedure when the dispatcher called and asked them to go to a residence that had no heat and had a very sick family member. They needed heat as quickly as possible.


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Btu Buddy 119: Low Heat and a Hot Furnace

February 18, 2013
Bob and Tim were on their way to a “low heat” call at a residence when the dispatcher called them back and told them that the homeowner had called and explained that the furnace was hot, but the home was cold. The dispatcher had told the owner to shut the furnace off until Bob and Tim arrived. 


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Btu Buddy 118: Tim Gets a Shock

January 21, 2013
Bob and Tim arrived at their fifth service call of the day. They were both wet from servicing a heat pump outdoor unit in the snow. This was a no heat call for a gas furnace. The weather was cold and there was no heat at all in the house. 


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Btu Buddy 117: Oil Burner Pump Problem - Part 2

December 17, 2012
Bob and Tim have gotten together after work to discuss the oil furnace service call that they were on earlier in the day. Bob had asked Tim if he would be willing to stay after work and review the call and Tim readily agreed.


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Btu Buddy 116: Oil Burner Pump Problem - Part 1

November 19, 2012
Bob and Tim were on their way to a no heat call. It was an oil heat application and Tim was anxious to work on an oil system. He had not seen an actual oil heat installation, only in the school lab. Those are great, but not like the real thing at a customer’s house.


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Btu Buddy 115: No Cooling Call, Condensate Problem

October 22, 2012
Bob and Tim have arrived at a “no cooling” call at a commercial building location. They went first to the thermostat and noticed that the indoor fan was running, but there was no cool air coming out of the air registers.


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Btu Buddy 114: Excess Humidity in a House

September 17, 2012
Bob and Tim were on their way to a residence outside of town where the homeowners’ complaint was excess humidity in the house. When they arrived, they met the housewife and she told them, “The plumbing fixtures often sweat, there is mold in some of the closets, and mold is beginning to form in the laundry room.”


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Btu Buddy 113: Restriction in the Liquid Line Problem

August 20, 2012
Bob and Tim have been sent on a call to a house with no cooling. The system has just been installed and the construction crew has been having problems with startup. The system has a capillary tube metering device and Bob and Tim begin looking at what may be wrong.


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