If we are not trying to do our jobs to the best of our ability at all times, then exactly what are we doing? If you do have established goals in your company or goals that are set before you, are you actually trying as hard as you can to reach those goals and then sitting back and coasting for the rest of the month? Personally, I don’t see this as an option.
Hiring a new HVAC technician can be extremely difficult, because techs must be equipped with many skills to adequately complete the job and satisfy customers. The problem may lie in the systems you have setup for new hires.
If you want your employees to step up and deliver the best service to customers, it’s time to make sure you and your employees are on the same team — that everyone is aligned and pulling in the same direction.