Even contractors who are diligent about training their teams often overlook their own personal training needs. Make sure you look for personal training opportunities to become a better business person, manager, and leader. Shore up your areas of weakness, whether it’s marketing or finance.
I have been an active member of the Better Business Bureau (BBB) here in St. Louis for more than 30 years. Through that time, I have learned some interesting things I’d like to share, which I believe will be worthwhile to contractors.
You can’t operate your company effectively if it’s run on talking or, just as badly, run by issuing one-way memos. One-way memos are the type you plaster all over the place, like: “Clean up the bathroom. Your mother doesn’t work here.” Only one question left, “Is this form of running your company working?” The answer is: probably not.
Find the most profit in the field in which you have the most expertise
May 15, 2017
There is the old saying about being a jack of all trades, but the sub-heading to that is master of none. I want to be able to tell our customers that we are masters of our trade and that our people are well-trained in the HVAC area, and that is the only area in which we specialize.
We’ve found many systems are delivering only 50 percent of their rated capacity into the indoor conditioned space. Combine poor installation and service-related issues with inconsistent maintenance practices or, even worse, a run-to-fail scenario, and we find that many systems operate far below the manufacturer’s Air-Conditioning, Heating, and Refrigeration Institute (AHRI) laboratory rated efficiency.
Leading a team is like trying to harness together wild horses to pull a stagecoach. You have to be a very powerful leader because the horses all want to go their separate ways. If you don’t lead them effectively, they’ll wildly pull your business off track.
How do you know what’s the right thing to work on at the right time? You need to create a master project list. This is a giant list of all the projects and habits you need to work on at your company. Typically, when I do this work with clients, the first master project list is somewhere between 100-150 things.