Business Services - Articles - Page 2

Advancements in AI a Boon to HVAC Customer Service

New tools are helping streamline tasks for CSRs

June 27, 2024

As AI technology continues to advance and becomes nearly indistinguishable from a human representative, HVAC companies can use these tools to help streamline the workloads of CSRs.

2023 Dealer Design Awards - Contractor Services and Software

2023 Dealer Design Awards: Contractor Services & Software

Matt Jachman

July 31, 2023

The Gold award goes to a new computer application designed to help technicians save time and money and provide efficient HVAC equipment installation and diagnostics.

Dave Sherry is new ServiceTitan CFO

June 1, 2023

Sherry has held CFO positions for the past ten years. “His passion and expertise will be critical as we continue to expand our capabilities to solve the biggest pain points for contractors all across the country," said Ara Mahdessian, ServiceTitan co-founder and CEO.

Artificial Intelligence Smooths Exchanges Between HVAC Contractors and Customers

AI will not replace HVAC technicians, rather it will allow techs to better serve customers

Matt Jachman

April 7, 2023

The AI features in communications software, such as voice-to-text and message-flagging, have made for faster, easier customer-contractor communications that are also more personalized and have less room for misunderstanding.

Four Ways Software Can Help With the Labor Shortage & How to Maximize It

Used correctly, software can increase productivity, manage labor, and boost employee retention

Hannah Belloli-Oster

March 20, 2023

Software can increase productivity, better manage labor, encourage retention, and keep things consistent and organized. But it’s up to HVACR contractors to choose the right software and take the proper stops to implement it.

Software: Digitize, Digitize, Digitize

Software manufacturers look for more opportunities to connect, communicate

Hannah Belloli-Oster

March 17, 2023

Since software can already do so much, manufacturers at this year’s AHR Expo focused on how to expand what can be digitized and how AI can be utilized in order to save contractor’s time and simplify the process.

2022 Dealer Design Awards - Contractor Services and Software

2022 Dealer Design Awards: Contractor Services & Software

Gold-winning app provides access to online product information

Matt Jachman

July 20, 2022

The Contractor Services & Software category winners include an app that provides access to online product information, an app that helps contractors install and diagnose geothermal equipment, and a computer-based platform for home service businesses.

ServiceTitan Pantheon Event

May 20, 2022

In the latest episode of The NEWSMakers podcast, Kyle Gargaro, editorial director for The ACHR NEWS, talks to Vahe Kuzoyan, ServiceTitan president.

Sales Software Can Help HVAC Businesses During Busy Seasons

Nathan Petersen

March 11, 2022

The last couple busy seasons, HVAC contractors have seen a high influx of calls due to remote work. There are steps HVAC companies can take to meet demand while also alleviating the stress of the season.

2021 Dealer Design Awards Contractor Services and Software.

2021 Dealer Design Awards: Contractor Services & Software

SmartDiagnostics With SmartTutor Helps Techs Boost Their Skill Sets

Ted Craig

July 26, 2021

The Gold award for the Contractor Service and Software category went to SmartDiagnostics with SmartTutor™ (SDST) from Smartech Alliance, a division of SmartHVAC LLC.