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Live chat can have a huge impact on your customer satisfaction rate.

Dynamic Systems Inc.’s l Stand-alone Mobile Inventory Application (SMIBA) uses barcodes to manage inventory and upload the information to any accounting system.

At some restaurants, customers can place an order online and go pick up lunch “as soon as possible” or “at a scheduled time.” Increasingly, service providers — like medical offices — are giving customers the option to schedule online, too. And the HVAC field is no exception.

The key to high close ratios and record sales is listening … listening to find, to be exact. Listen to understand their point of view, their challenges, their concerns, their objectives.

Contractors discuss the various payment options for customers.

It took more than 17 months for Jackson Systems to research and build the Virtual Technician app, which won gold in the Contractor Services and Software category of the 2018 Dealer Design Awards.

Many technicians have strong feelings about the tools they use. They like certain brands and dislike others, which is why most contractors leave the tool buying to the technicians themselves.

Though not all companies offer live chat on their websites yet, some HVAC contractors are saying it’s becoming less of a nicety and more of a must-have.

Be it flyers, email blasts, print ads, etc., there are a lot of components involved when it comes to marketing. It can be overwhelming to decide what is and isn’t effective, which is why manufacturers are trying to make the process easier on contractors.