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Founder of CEO Warrior and co-owner of $23 million dollar residential service business, Gold Medal Service, Mike Agugliaro, has announced the release of the third book in his “Mastery” series, entitled Secrets of Communication Mastery: 18 Laser Focused Tactics to Communicate More Effectively.

Goater’s commitment to Success4Others’ goal of helping “as many people as possible improve their quality of life, production, and earnings” has earned him the title of The NEWS’ 2015 Best Trainer runner-up.

The Internet’s become an easily accessible and influential forum for current or prospective customers to share their opinions of your company’s service. And, a negative review — whether it’s warranted or not — can crush your company’s credibility in just a few sentences.

Employee turnover exists at most organizations — big, small, public, or private — and the type of turnover can be a combination of involuntary or voluntary, healthy or unhealthy. Reducing employee turnover requires management to analyze the root causes of turnover.

BLR® – Business & Legal Resources, a provider of workplace safety and other services, has announced the launch of Incident Tracker, a new service designed to give subscribers affordable incident tracking for Occupational Safety and Health Administration (OSHA) compliance.

The Internet of Things (IoT) is becoming a widely recognized option in the residential HVAC market, and while the residential market garners many of the headlines, the commercial IoT market is taking shape, as well.

It’s no secret today’s customers are demanding more convenience than ever before. And, as consumer expectations and technology keep shifting, HVAC contractors are seeing a rise in the importance of online scheduling. 

Distributor Corp. of New England’s (DCNE’s) Cool Calc Manual J software uses advanced imaging technology and algorithms to automatically detect building footprints, wall area, ceiling area, floor area, and exposures of a home, all from Google Maps. 

Survey Square is an online survey tool that allows HVAC companies to track and manage customer reviews that come into their systems. 

Mike Agugliaro, home services entrepreneur and founder of consulting company ServiceKey, has announced the release of a second book, Secrets of Leadership Mastery: 22 Powerful Keys to Unlock Your Team’s Potential and Get Greater Results.