Business Management

NLRB Weighs in on Employee Handbook Guidelines

Report Provides a Roadmap for Employers on What the NLRB Considers Lawful and Unlawful

When Wendy’s International LLC created its employee handbook, the company probably never imagined it would become the poster child for what not to do. Yet the National Labor Relations Board (NLRB) has held up Wendy’s efforts as an example of illegal, overbroad rules and regulations in violation of federal labor laws.


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Seven Steps to Innovation

Cracking the Code to Success

Everyone says they want innovation in their organization, but when an ambitious employee offers it, the idea is often shot down. Senior leaders often miss the value-creating potential of a new concept because they either don’t take the time to really listen and delve into it, or the innovating employee presents it in the wrong way.


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Building Your HVAC Business: Using Social Media to Grow - Part 2

Best Practices and Platform-Specific Strategies

In part one of this series, I discussed how Facebook, Google+, Twitter, and Pinterest can help your HVAC business grow. Now that you understand a little more about social networks, I want to take the time to share some general best practices for using social media and some platform-specific strategies that I’ve found work well. 


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Turning Over the Reins of a Family Business

Passing Leadership Role to Next Generation Is Tricky If Path Not Carefully Planned

After years of hard work, you’ve built the family business into a great success and you take pride in meeting the challenges that each day brings. At some point, though, the day arrives when it’s time to turn the reins over to the next generation.


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Addressing Profanity in the Workplace

Employers Need to Carefully Consider Their Responses to Profane Language in the Workplace

When employees curse excessively in the workplace, or even a little bit, some companies may want to use their own “f-word” — as in “firing.” Others may barely notice, and some may not want to deal with it. Yet employers need to carefully consider their responses to profane and obscene language in the workplace. 


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Building Your HVAC Business: Non-Traditional Marketing Techniques That Work - Part 2

Be Sure to Measure Your Efforts

In Part 1 of this series, I discussed some outside-of-the-box marketing techniques that I have tried with my HVAC business that have proven to be successful. The bottom line is that, whatever marketing techniques you try, you will only find success if you measure these efforts and determine if they are truly helping your business.


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2015 HARDI Fly-In

Highlights from HARDI's Congressional Fly-In in Washington, D.C.

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NEWSMakers: Clint Schreck

Clint Schreck, general manager, Columbus Worthington Air, Columbus, Ohio, discusses winning Angie’s List Super Service Award, how to handle online reviews, and much more.

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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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