The Workiz platform optimizes business operations by centralizing job and client data, empowering field service professionals to scale their businesses. With the addition of Genius, it becomes a smart assistant that understands their unique needs, the company said. Workiz users can implement the AI features of Genius with a few clicks. The comprehensive AI offering makes Workiz the leader in AI for service professionals, and the platform will continue to improve as more users are added and further applications of AI are unlocked, the company said.

Workiz Genius goes beyond traditional customer relationship management (CRM) tools, introducing features like Smart Messaging, which analyzes all customer history and past interactions to provide service pros with context-aware message options and deliver perfect responses, the company said. Early-access users experienced a 33% reduction in response time and a 45% increase in reported customer satisfaction, the company said.

Workiz Genius also offers Call Insights, enabling managers to instantly pinpoint opportunities and risks within dispatcher phone conversations, thus saving time that would otherwise be spent listening to complete calls. Call Insights gives users the full context of every customer call recorded, including key topics discussed, top questions, upsell opportunities, team training opportunities, and more. Call Insights highlights crucial sections of calls, providing a summary and actionable suggestions for follow-ups, the company said.

“The launch of Workiz Genius will help you work faster, smarter, and more efficiently. It reduces the number of hires while maintaining the same, if not more, output from every person on the team,” said Didi Azaria, CEO of Workiz Inc. “The more Workiz is used, the smarter Genius becomes, adapting to each business’s unique needs and preferences, giving them the edge they need to thrive.”